Firstly please be assured that we take your privacy very seriously – and will not sell on, rent or lease your details, including your email address to other organisations. That is the simple one line description of our policy, but the full details follow:
Who We Are
This website is run by and is part of Aspire Presenting LTD, company number 07948766, is registered at 14 Silver Street
Stony Stratford Bucks MK11 1JR United Kingdom. Our telephone number is 0800 030 5471.
Do not use our services if you do not accept this policy. If you have any queries please contact our Customer Services at email@example.com
What information do we collect about you?
We collect personal information about you when you give this to us in the course of registering for and/or using our services either via our websites, mobile applications or through our telephone service. As examples we may collect your name, address, email address or telephone number. As we do this we may also store information about how you use our Sites, for example, which website you visited us from, the pages you have viewed or details of the quotes you request. We do not store your financial information, such as credit card details, as we use secure providers such as PayPal to manage credit or debit card transactions on our behalf.
It is your responsibility to check and ensure any information, content, material or data you provide to us is correct, complete, accurate and that you disclose all relevant details.
In order to provide you with a service we may need to collect personal information which data protection legislation defines as sensitive. We will ask for your explicit consent to process this information at the time you give it and by proceeding with the service you agree to such sensitive personal information being processed by us.
Our sites are not considered suitable for those under 16 so please ask your parent or guardian’s permission and guidance before you provide any personal information to us if you are under this age.
How will we use your personal data?
We may use your personal data to:
Enable you to use our services
To communicate with you including to:
a. Request prices and details of products so we can provide quotes for you.
b. To send you an email, electronic message or SMS confirming the details of a booking
c. To process transactions you have requested from us .
d. Sending you information about services and products that might be relevant to you. We could do this if you have either asked us to do so, or if you have bought a product or service from us before the 25th May 2018.
e. To enable us to track sales, ensuring they have been successfully completed.
f. To check the data we hold with other sources to enable us to check anomalies.
g. To allow you to share part of our website with others (i.e. using ‘Share this’ functionality).
h. To allow us to record or monitor telephone calls and electronic communications (including e-mails and chat conversations) in order to verify our dealing with you and to make sure we are meeting the standards we set.
All information, bookings, personal details, requests and credit card confirmations sent through our web site are processed via our secure server or that of our payment partners to protect your information. When entering personal information you can verify that your browser is using the secure server by looking for a small padlock icon in your browser window. If it is shown in the green or 'locked' position, your transaction is secure.
We also use data from Google or Microsoft Bing Analytics to analyse our website performance and to deliver advertisements based on our user's prior visits to our website. As an example, these might be tailored to the content of the page that the user has previously visited and possibly entered information
The information is not personally identifiable and will be used to customise advertising by our company alone.
If you prefer to deactivate Google Analytics you can visit the Ads Preferences Manager or install the Google Analytics Opt-out Browser Add-on.
Why we process your personal information
We process your personal information on the following grounds, in accordance with data protection legislation.
Where you have requested we process your information – i.e.to get a quote or make a reservation.
This reason means that we have sensible and legitimate business grounds for doing so. Under European privacy laws the reasoning behind “legitimate interests” is that we would be able to justify the use of your data for reasons such as:
to enable you to use our services by, for example, getting prices for services, policies and products on your behalf, processing transactions between you and a third party, prefilling information on third party websites and tracking sales. It is a necessary function of our website to provide the services to you;
to communicate and inform you about the services we offer. This might be to send you a confirmation email of your quotes, or enable you to change a password. This does not include marketing communications unless you have given us your consent to send these to you.
to improve services we offer. We may use your personal information to ask you for a review of how we have done, personalise the service in accordance with information you have given us, to undertake market research. We always want make our services better and easier to use and this enables us to do this.
you can always object to our use of your data for legitimate interests including where we may use amalgamated, anonymised data which might include your data. We would never use such data in any way that any user of ours could be identified If you raise an objection we will remove your data and stop processing your personal information If we Please contact our Data Protection Manager at firstname.lastname@example.org for further details or to advise us of your request.
We use Google and Bing Analytics to review the way our users use our website, and to make it more effective. This means we do allow Google to place cookies on our user’s device, where permitted, to enable us to use these tools.
General Data Protection Regulation (GDPR)
GDPR offers you the following rights. We summarise these rights below, but more information can be found on the Information Commissioner’s Office website
The right to rectification – if any details are wrong we are happy to correct them. We will do so unless the request is manifestly unfounded or excessive.
The right to erasure – you have the right to ask for any of your personal data we hold to be erased. There are reasons why we might refuse such a request, but we will explain why if we did refuse.
The right to restrict processing – in certain circumstances you can ask us restrict the way we use your data.
The right to data portability – we will provide you data in a structured, commonly used and machine-readable format.
The right to object – if you object to the use of your data we will stop using it other than in specific circumstances which we would always explain to you.
Access to your information and correction
If we send you any email marketing communications we will include a link allowing you to unsubscribe. You can also do so by emailing us at email@example.com
You can also ask us to stop contacting us by other means by emailing firstname.lastname@example.org or calling us on 0800 030 5471
If you wish to assert any rights under GDPR, would like to discuss any privacy issues or would like to complain please write to us at email@example.com.
If you are ever unhappy with the way we handle a complaint made relating to your personal information then you may be able to escalate your complaint to the Information Commissioner’s Office who regulate data protection in the UK.